By signing up to participate in our classes, you agree to be bound by our Terms and Conditions set out below (Terms and Conditions).  

Studio Policies 

• A maximum of 12 people (reformer @ Kingston), 8 people (mat @ Kingston) and 14 people (reformer @ Moonah) can participate in Form Plus Pilates group classes.

• For safety and hygiene reasons socks must be worn in every class.

• Classes run for a total of 50 minutes, with 12:15 pm classes running for 45 minutes.

• Please let your instructor know prior to the class commencing if you have any injuries, concerns, or are pregnant.

• Out of consideration for the instructor, other clients and your safety, if you arrive more than 5 minutes late to your class, the instructor reserves the right to refuse you participating.

• A questionnaire which is sent out via email must be filled out prior to class. If you don’t have this filled out the instructor has the right to refuse entry into class until this is completed.

• You must be at least 16 years of age to attend group classes.

• Children are not permitted at the studio during classes.
  

CANCELLATION POLICY

• Cancellations or rescheduling group classes must be done through the Form Plus Pilates App at least 6 hours prior to the class start time to avoid losing your session. We do not accept cancellations made by email, phone, text or social media.

• No show fees for not showing up to class are $10 and loss of class credit and late cancel fees within the 6 hour cancellation period will incur a $5 fee.

• Form Plus Pilates may cancel a class at any time and for any reason. You will be credited for any classes in this circumstance.

• Group classes require a minimum of 2 clients to run. If this is the case up to 2 hours before the class starts, unfortunately the class will be cancelled. Form Plus Pilates will contact you via phone or email. You will not be charged and your session will be refunded.

• All fees will be charged 24 hours after the designated class

NO-SHOW POLICY

• If you reserve a space in a class and do not show up without cancelling through the Form Plus Pilates App, you will lose your session and a $10 no show fee will be deducted from your account (memberships).

• All fees will be charged 24 hours after the designated class

BOOKINGS

• Class bookings are essential and must be made through the the Form Plus Pilates app or our website.

• Bookings can be made 14 days in advance.

• If a class is full, you can add yourself to the waitlist.

• Sessions cannot be used by anyone other than the person booked into the class. If someone other than the person booked in arrives to use the session, they will be turned away or asked to purchase their own session.

• Introductory offers will activate from the date of first booked class and must be activated within 14 days of purchase. Failure to activate with in 14 days of purchase will see the offer become invalid. Introductory are valid for just 21 and are not subject to being paused or extended.

• Class packs will activate from the date of purchase.

• Form Plus Pilates may change or substitute any instructor at any time without providing notice to clients.

MEMBERSHIP TERM, PAUSE, DOWNGRADE AND TERMINATION

• Memberships may be paused with minimum 1 week written notice. The minimum pause time is 7 days.

• All memberships are subject to a minimum 8 week term. If the membership is terminated with in 8 weeks, 50% of the remaining weekly payments will need to be made prior to terminating the contract.

• Accounts may not be paused or terminated if there is an outstanding balance due to failed payments on the account. The outstanding balance will need to be paid prior to pausing or terminating your membership.

• Members will only be able to pause their memberships for a total of 4 weeks in one calendar year for free, with no membership pauses during the minimum term. Any membership pauses over 4 weeks will incur a weekly $3 administration fee.

• In the event you wish to terminate your membership, you must give 2 weeks notice in writing to your home studio Kingston: kingston@formpluspilates.com or Moonah: moonah@formpluspilates.com. Failure to do this will see you incur 2 weeks of debits still to be charged to your card. If this is the case, you may still use your membership until it expires. Alternatively you can always pay 2 weeks of your membership fee upfront.

• Memberships may not be terminated while a membership is paused. If your membership is paused or suspended, the suspension will end and the 2 week notice period for membership termination will start.

• If you would like to downgrade your membership we require 2 weeks notice in writing. You can still use your pre-existing membership for the 2 week period.

PRE/POST NATAL CLIENTS

• Form Plus Pilates can accommodate pregnant clients under 15 weeks in all classes except Reformer Jump unless you are experiencing complications in your pregnancy.

• Pregnant clients over 15 weeks are only permitted to attend Form+ Mat Pilates, Technique Reformer, Technique Plus Reformer. 

• If you are new to reformer pilates, we highly recommend starting with private sessions and/or our Reformer Technique classes in order to learn the modifications required for pregnancy - please email henny@formpluspilates.com to arrange this..

• Pregnant clients must provide written clearance from your doctor, women’s health physio or OBGYN to participate in reformer and mat pilates classes.

• Post natal clients must provide written clearance from your doctor, women’s health physio or OBGYN to participate in reformer or mat pilates classes. Please note, you may only bring your baby to our designated Mama + Mini Reformer Classes. Babies may attend until 9 months of age or they are mobile, which ever comes first. 

PRIOR MEDICAL CONDITIONS

• Participating in any form of exercise at Form Plus Pilates with a Medical Condition is done entirely at your own risk.

• Prior medical conditions or injuries require written clearance from your doctor before class participation.

• We recommend seeking medical clearance if you have any pre-existing health conditions prior to starting a new type of exercise. Our instructors have the right to remove you from class if they feel it is unsafe for you to continue.

• Our classes are group classes and our instructors must give equal time to all clients. If it seems that you need further attention they will recommend private classes, in which case the studio manager will get in touch.

• Form Plus Pilates instructors and staff are not physiotherapists or medically trained. Therefore they are not trained to diagnose or give individualised opinions on your health condition, we will always recommend seeking help from a trained medical professional.

GIFT VOUCHERS

• Gift vouchers should be treated like cash, if lost we are not liable to replace them.

• Any voucher won at an event, donated to a sports club or for fundraising purposes may only be used by the initial winner, these vouchers are non-transferrable from person to person and must be used with in the expiry date.